Support

Reporting a problem

Tell us these four things and we can answer once instead of four times:

• What you were doing and what you expected to happen.
• Your phone model and OS version.
• Your Chefkin version, at the bottom of the settings screen.
• If an import went wrong, the link or file you started from — without it we cannot reproduce the failure.

Subscription and payments

Purchases, renewals, cancellations and refunds all go through the App Store and Google Play. We never see payment details and cannot issue refunds.

• iPhone and iPad — Settings → your name → Subscriptions.
• Android — Play Store → Profile → Payments and subscriptions → Subscriptions.

If you paid and your subscription is not showing as active, write to us — that one we can fix.

Exporting your library

From the settings you can export everything as JSON or as a Paprika archive, which other recipe apps can read. You do not need to ask us, and you do not need to be subscribed.

Privacy and data

For access, rectification or any other request about your data, write to privacy@chefkin.app. How it works is set out in the privacy policy.

To close your account there is a dedicated page.